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Does Allphones ship overseas?
Unfortunately, no.
How long will it take for my order to be delivered?
Please check the approximate delivery times from the time the order is dispatched/shipped under Shipping and Returns.
Will I get an email confirmation once my order is placed?
Yes. Once your order is placed, an automated email is generated and sent to you to confirm that your order has been received, including a list of the items you have ordered.
Please note that your credit card details are not sent in any emails from us. Allphones may ask you to provide 100 Points of ID once the transaction has been completed.
How long before I get a reply to my email enquiry?
Currently Allphones receives many requests for information by email, please be patient with us whilst we attempt to answer your enquiry and accept our sincerest apologies for any delay in responding.
Why do I need to sign up for an Account in order to place an order?
Signing up for an account with Allphones allows you to keep track of your order, as well as the ability to view your previous orders placed with online. It also allows Allphones Customer Service staff to quickly search and reply to any queries you may have about your order.
Forgotten your login password?
Please click here to go to the forgotten password page. Fill in your email that you used to sign-up to Allphones’ online shop.
Security of my credit card details and personal information over the internet:
Allphones have invested in the highest form of security available from Verisign. You may notice your explorer bar has turned green. This is Verisigns way to indicate that you are in a secure part of our website.
Please make sure that any personal information given within the Allphones web shop on pages containing form fields to fill in your information, that a "yellow padlock" icon is located at the bottom corner (either right or left depending on your browser) that indicates you have a secure encrypted connection to the Allphones web shop. This icon can be "double-clicked" to view the security certificate.
Allphones’ privacy policy - click here
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